Call center scams are becoming more sophisticated as criminal networks turn to AI tools to automate scripts, impersonations ...

Gartner says using AI to fix customer gripes could cost more than using humans by 2030 ai-pocalypse AI will not replace the people in the call center, but it will rejigger the software stack to make ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

As agentic AI moves into production, contact centers emerge as the enterprise’s most valuable source of customer insight — if the data foundation holds. Contact centers have always been at the ...

University of Iowa professors found more people use artificial intelligence, or AI,  tools for personal use than for the workplace, following the preliminary results of a national survey. The UI team ...