New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

To increase employees' knowledge and use of healthcare benefits, more education is required. Brokerage firm Nava Benefits wants to help benefit leaders prioritize this with a new AI chatbot that takes ...

What Is a Hotel Chatbot? A hotel chatbot is an AI-powered conversational software tool designed specifically for the h ...

Recent studies highlight how AI chatbots are transforming gaming communities, enhancing engagement, and offering emotional ...

Millions of children have adopted AI chatbots as constant companions. Experts warn of real dangers — but also some benefits.

Millions of Americans are turning to AI chatbots for health answers. But are doctors using these tools? And if so, how?

I think when it comes to how we use AI in benefits, we should all be a little less driven by FOMO (fear of missing out) and a ...

A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the experience feel even worse.

Experts weigh in on the benefits and harms. By Simar Bajaj For better or worse, many people are asking artificial intelligence chatbots for health information and advice. According to a June 2024 poll ...